I identified and pursued new business opportunities across multiple industries, conducting direct outreach to business owners and decision-makers. I presented website, SEO, marketing, and digital solutions — converting prospects into clients and managing those relationships from initial outreach through onboarding and ongoing service.

I developed pricing and proposals based on client needs and project requirements, and created sales strategies and processes to support continued company growth.

I managed teams responsible for servicing 20+ active clients, coordinating work across multiple projects while maintaining client relationships and ensuring deliverables were completed on time.

I assigned projects, responsibilities, and labor hours based on workload and client needs — coordinating multiple campaigns simultaneously, monitoring progress, and helping establish processes for communication, customer service, and project execution.

As the company grew, I took an active role in expanding its operations. I helped open and establish a new office, taking responsibility for getting the operation up and running and helping create the structure needed for the team to operate effectively.

This included coordinating people, workflows, responsibilities, and day-to-day operations as the company expanded.

One of my major projects was helping establish a satellite office in the Philippines to support the company's growing workload through outsourced operations. I helped establish the operation from the ground up and managed the team as it became part of the company's overall workflow.

I developed workflows for outsourced work, coordinated responsibilities between U.S. operations and the Philippines team, managed outsourced teams, helped establish processes for customer support and outreach, and integrated the satellite team into the company's existing operations.

I was responsible for managing teams and operations supporting a portfolio of 20+ clients, including businesses in the restaurant and hospitality industry.

Birks Steakhouse — Website Management & SEO. Managed website needs and SEO initiatives focused on improving the restaurant's online presence and visibility.

Round Table — Promotions, Website Updates & SEO. Managed promotional initiatives, website updates, and SEO efforts to support the brand's digital presence.

ROK Steakhouse — Website Management & SEO. Managed website updates and SEO initiatives designed to improve online visibility and customer reach.

This role expanded my experience from individual sales and marketing into business leadership and operations. I gained hands-on experience building client relationships, managing teams, launching new operations, coordinating international resources, and managing a large portfolio of active clients.

The position required me to balance sales, people, operations, and client expectations simultaneously, while helping the company expand both domestically and internationally.